Sales and delivery terms
 

General
These sales and delivery terms apply to purchases of goods on fcmshop.dk.
To shop on fcmshop.dk you must be at least 18 years old and be in possession of a valid payment card that fcmshop.dk accepts.
 
Fcmshop.dk is operated by je.dk A/S, CVR no. 25438621
 
When you purchase goods on fcmshop.dk, you simultaneously accept these terms, and you are therefore obliged to review the terms carefully before ordering goods on fcmshop.dk

Conclusion of contract
When you have placed an order on fcmshop.dk you will automatically receive an email showing which goods you have ordered. This email is solely an electronic receipt that fcmshop.dk has received your order, and at this time no legally binding agreement has been concluded between you and FCM SHOP.

Prices
The prices are stated in Danish kroner including VAT.
 
The prices are exclusive of delivery costs. 

Payment and delivery
We accept payment by Dankort, Visa, MasterCard, American Express, JBC
The amount is charged when the order is dispatched. If there are insufficient funds on your payment card, FCM SHOP reserves the right to cancel your order. If this should happen, you will be informed.

Orders are dispatched 1-3 business days after ordering. Items with player name or custom name are dispatched between 2-4 business days after ordering. In some cases there may be a longer delivery time, e.g. in connection with backorders or peak times/events such as jersey launches, Black Friday, Christmas and summer holiday.

We send all orders with PostNord and deliver throughout Denmark.
 

Order cancellation
As long as the order has not begun processing, or been packed and dispatched, you can cancel the order by contacting us at 96943018 or support@fcmshop.dk

Right of withdrawal
You have the right to withdraw from an agreement without giving any reason within 30 days. The withdrawal period expires 30 days after the day on which you or another person named by you takes physical possession of the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the period is extended to the following working day. Failure to collect is not considered a valid withdrawal.

Exceptions to the right of withdrawal
However, you do not have the right of withdrawal when purchasing personalized products. This includes products that are printed with a player name or custom name, or any other form of optional addition/purchase. The right of withdrawal lapses at the time we start printing the item, cf. the Danish Consumer Contracts Act, § 18, subsection 2, no. 3

How the right of withdrawal works
You can withdraw by notifying us that you wish to withdraw. You can for example send a letter or an email informing us that you withdraw to:

Fcmshop.dk
c/o je.dk A/S
Teglvænget 57
7400 Herning
Email: support@fcmshop.dk
 
The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired.

Returning the goods and return costs

If you have withdrawn from the purchase of an item, you must send the item to us or to the following address:

Fcmshop.dk
c/o je.dk
Teglvænget 57
7400 Herning

Without undue delay and no later than 30 days after you have informed us that you wish to withdraw your purchase. The deadline is met if you return the goods before the 30 days have expired. Goods cannot be sent cash on delivery, and must not be sent with DAO. Packages returned can only be sent to Teglvænget 57. Packages returned to Fcmshop with pickup from a parcel shop will not be collected. You must pay for the return of the item yourself.
 
For size exchanges and returns please create a return case here: https://www.fcmshop.dk/retur

Uncollected packages
It is your responsibility to receive or collect your package in accordance with the instructions you receive from the carrier in connection with delivery. Packages not collected before the date stated in the delivery notice will be returned to our warehouse. We charge the actual costs associated with the package being returned to us. Failure to collect is therefore not considered a valid withdrawal.

Reshipment: If you wish the item to be reshipped, we reserve the right to charge the actual costs for return shipping as well as the costs for a new shipment. 

Withdrawal: If you wish to withdraw from the purchase, the purchase price will be refunded in accordance with the applicable rules on the right of withdrawal. We reserve the right to deduct the actual costs we have incurred for the return shipment. This does not apply to purchases of personalized products - see section on Exceptions to the right of withdrawal

If we are unable to contact the customer within a reasonable time for clarification, we reserve the right to consider the uncollected and returned package as a withdrawal and refund the purchase price less the documented, actual costs of the return shipment.

Refund of the purchase price 
When you withdraw, we refund all payments received from you, except delivery costs and any delivery charges, if you return the entire order.
We will refund the amount without undue delay and in any event no later than 30 days from the date on which we received your notice of withdrawal. However, we may withhold the refund until we have received the goods back, or until you have provided proof that the goods have been returned. 

We will carry out such a refund using the same means of payment as you used for the original transaction. In any event you will not be charged any fees as a result of the refund.

Please enclose a copy of the invoice, order confirmation or clearly attach a piece of paper with your details including the order number. This will greatly facilitate our handling.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You may normally examine the item in the same way as you can and may in a store, but you must not put it into use. If you have used it in a way that is not permitted or possible in a store, and we cannot resell it, or cannot resell it at full price, you should expect us to deduct the loss in value from the amount you will be refunded. If the item no longer has a commercial value, we will not refund the purchase price. You must return the item in the original packaging.

You should also ensure that the item is properly packaged when you return it. You bear the risk for the package/items until we receive it. Therefore ask for and keep the postal receipt and track and trace number.

Sales/offer/campaigns
If an item is reduced in connection with an offer, on an item you ordered less than 48 hours before the start of the offer, we will refund the difference if you contact our customer service and provide your order number.

Complaints
If you buy a product and there is a defect in it – e.g. a material or manufacturing fault – the rules of the Sale of Goods Act apply. You can complain about defects in the product within 24 months from the time of delivery by returning the product to:

Fcmshop.dk
c/o je.dk
Teglvænget 57
7400 Herning

Please describe the problem in as much detail as possible. It is not a requirement, but it makes it easier for us to find the fault and minimizes the processing time for the complaint. In addition, please include your original order number and contact details.

If the complaint is justified, we will reimburse your reasonable shipping costs. Remember that the item must always be sent in secure packaging and you must obtain a receipt for dispatch. Keep the postal receipt including information about shipping costs and any track-and-trace number.

You must complain within a reasonable time after you have discovered the defect. However, you must stop using the product upon discovering the complaint so that we have the opportunity to assess the complaint correctly.

Reservations
Fcmshop.dk reserves the right for price and text errors, technical errors, sold-out items and force majeure.